New workspaces include new CSM Configurable Workspace, Dispatcher Workspace, HR Agent Workspace, Cloud Operations Workspace, Service Operations Workspace, and Hardware Asset Manager Workspace, so teams across customer service, HR, field service, and IT can more intelligently and efficiently respond to requests or issues. With 25 purpose‑built workspaces that feature a next‑generation visual design, surface insights with dashboards, and use machine learning to assign tasks and recommend the next best action, Next Experience also helps platform users immediately get the information they need and move priority tasks forward more quickly. The experience delivers enhanced personalization, such as accessibility preferences, information density and layout preferences, and a choice between light or dark mode. Next Experience delivers an upgraded, modern visual design, including a completely redesigned component library, new iconography, typography, and illustrations. Next Experience delivers a modern, streamlined navigation that brings every application together under one consistent experience, and elevates Favorites and History so that people can jump back into their most important work. Platform users will see all their most important work at their fingertips, across all their applications, so they can quickly dive into what’s important.
With the introduction of Next Experience in the Now Platform San Diego release, ServiceNow is streamlining the experience for the 70M+ annual active platform users, who use ServiceNow every day to get their work done. Revolutionizing work with smarter experiences The Now Platform San Diego release helps customers across all industries drive productivity, accelerate the value of hyperautomation, and create better, smarter experiences for a new world of work, all on one platform for digital business. Organizations are grappling to find more agile and employee‑led ways of working to keep their people productive and engaged.
“With our Now Platform San Diego release, we are empowering digital‑first leaders to create smarter, faster, better ways of working, and unlock the true potential of hyperautomation across their organizations.” “From the great resignation, to supply chain disruption, to the new world of hybrid work, seismic shifts in our global workforce and economy underscore that the technology strategy has become the business strategy,” said Chirantan “CJ” Desai, chief operating officer at ServiceNow. With an upgraded, more modern visual design and new robotic process automation (RPA) capabilities that deliver on the promise of hyperautomation, the latest version of the Now Platform is designed to help organizations address the most pressing challenges facing every industry, in every region, and transform businesses for a new economy. MaServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced its Now Platform ® San Diego release.
Leading organizations like British Telecom, Becton Dickinson, City of Los Angeles, City of Santa Monica, Fujitsu, Rogers Communications, and University of California San Diego are leveraging the Now Platform to benefit from new levels of productivity, automation, and connectivity
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